Exp: 8yrs +

Currently working with a Call Center in a similar role.


RESPONSIBILITIES :
Managers Managing:To meet lost call targets in line with the directional document. To lead and motivate your Team to achieve set objectives by giving praise and recognition where deserved and to ensure that the operation is customer focused at all times.To ensure that the people within the operation are fairly managed within the context of their terms and conditions of employment

Training & Development:To co-ordinate and develop your Team through the identification of training needs and the implementation of training plans in consultation with the Training Department and the AQF (accurate, quick & friendly) process.

Resource Management:To identify vacancies and manage the recruitment process to select the right person with the appropriate skills supporting their initial introduction and ongoing development within the operation.To plan and implement additional staffing and equipment for peak trading periods by involving colleagues and subordinates to maximise sales and control costs.To contribute to the seasonal budgetary exercise through identifying the resource requirements of the Department and putting forward proposals to the line manager in order to control costs in the Department.

Effective Communication:To lead by example through effective communication and ensure that timely feedback and information is provided to all employees.To effectively communicate with external carriers in order to resolve queries and complaints and therefore offer an excellent level of customer service.

Health & Safety To be responsible for the safety of staff, colleagues and yourself in the work place and report or deal with any potential hazards or accidents as they occur.