Utilize Maxima Advantage and other Stream tools to maintain attendance records for all employees within the assigned group. Report this information to the Intraday Analysts and Manager at regular intervals throughout the day.
Answer Attendance Line during scheduled hours, and enter call-in events in the Stream RTA Intranet Tool and Maxima Advantage.
Produce daily status reports on previous day’s attendance including staffing shrinkage by shift and any changes recommended to the Work Force Planning team for forecasting purposes.
Assist in tracking and assigning overtime and/or voluntary time off needs and implement changes to scheduling to ensure the need is met.
Reconcile headcount scheduled versus headcount working on a daily basis and adjust accordingly.
Maintain headset inventory, including order and receipt of new parts, exchange of broken parts, return for replacement of broken headsets under warranty. Track headset movement in appropriate database.
Act in a professional manner towards all coworkers and other employees at all times.